Reference

What Our Legal Terms Cover

Our legal page sets out the terms you accept when you open an account, and how eligibility depends on local law and eligible regions.

Account termsEligibility by regionWallet rulesData handlingSupport contact
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ASK OUR LEGAL DESK

Reach The Team Behind The Terms

Questions about a clause go to our Bangladesh support team, not to a general inbox that bounces. Open the chat from your account, or email us with the wallet receipt attached — bKash, Nagad and Rocket confirmations all carry a transaction ID that lets us find the payment in one pass. If your issue is about a closed account or a data request, say that in your first message so it reaches the right person.

In-account chat Sign in, open chat, and quote your wallet transaction ID. Our support team reads legal and payment questions in the same queue, so nothing gets forwarded twice.
Email the legal desk Write to the address shown under contact on your account page. Attach the bKash, Nagad or Rocket receipt and tell us which clause you are asking about.
Data and account requests Ask to see, correct or close what we hold on you. Send the request from your registered email so we can verify it before any change is made.
YOUR DATA STAYS

How We Handle Your Account Data

We keep what we need to run your account and prove a payment came from you — name, wallet number, transaction references, and the device you sign in from. Cookies do the short work: keeping you signed in on your phone and remembering your language. Records tied to a deposit stay while the transaction can still be questioned, then go. Account security is a shared job — your password and the OTP sent to your phone stay with you, and we never ask for them in chat.

What we store

Your profile, wallet numbers for bKash, Nagad and Rocket, deposit references and login device. We do not keep your wallet PIN and never ask for it.

Cookies we set

A session cookie keeps you signed in between pages, and a small preference cookie remembers your language. Clearing browser data signs you out, nothing more.

Sign-in checks

Your phone number takes a one-time code on each new device. Same phone, same account — a fresh browser always asks before it lets you back in.

Who to ask

Need a copy of your data, a correction, or your account closed? Write from your registered email and the legal desk will confirm the change.

Your Rights, Answered Straight

These are the questions our support team fields most about the legal side — who can hold an account, what happens to your data, and how to reach us when something needs changing. If your case is not covered here, message us from your account, name the clause, and we will take it from there.

Anyone legally old enough where they live and able to hold a wallet or bank account in their own name. Whether registration is open to you depends on your local law and eligible regions.

We store the reference, the amount and the wallet used — bKash, Nagad or Rocket — so we can match a payment if you query it. Your wallet PIN is never part of that record.

Yes. Send the request from your registered email and our team will confirm what we hold, then share it with you. We verify identity first, so the reply can take a little time.

Tell us before you close anything. We settle the balance and finish the wallet check first, then close the account. Closing early can make a pending withdrawal harder to trace.

They can, when a payment rail or a regional requirement shifts. The version on this page is the one that applies, and changes that touch your wallet are flagged on your account.

Message our support team from your account with the clause name and what went wrong. If it concerns your data, ask for the legal desk so it lands in the right queue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.